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EAGLE II

SE Solutions is a prime, small business contractor for the Department of Homeland Security (DHS) Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II), which provides DHS Components a contract vehicle to access information technology (IT) support services.

SE Solutions and our team support each of the services offered under Functional Category 2: Information Technology Program Support Services.

These services encompass all areas of IT policy and planning including, but not limited to: capital planning, strategic planning, workforce planning, budget execution, performance management, enterprise architecture, data management, information sharing, information security, training, enterprise resource management, business process re-engineering, IT transformation and strategy, organizational change management, and program management office support.

Management Team

Program Manager, Customer Satisfaction, and IDIQ Contracts
Ben Lienard
benjamin.lienard@sesolutions.com 
571.330.5867

Alternative for IDIQ Contracts
Carolyn Muir
carolyn.muir@sesolutions.com 
571.481.4474

Teaming Coordinator
John Wayne
john.wayne@sesolutions.com 
301.518.8803 

General Contact
eagleII@sesolutions.com

Task Orders Received

  • U.S. Citizenship & Immigration Services (USCIS)
    Task Order Number: HSSCCG-13Q-00448
    Task Order Name: Policy Manual and Website Content Management, Operations & Maintenance 
    Award Date: 9/23/2013
     
  • Transportation Security Administration (TSA) 
    Task Order Number: HSTS02-13-R-MLS261
    Task Order Name: Exercise Information System Core Services
    Award Date: 9/27/2013
     
  • Science & Technology Directorate
    Task Order Number: HSHQDC-13-R-00081
    Task Order Name: Infrastructure Engineering Program Support Services
    Award Date: 9/30/2013
     
  • Transportation Security Administration 
    Task Order Number: HSTS07-14-J-TWE037
    Task Order Name: TSA Online Learning Center Project Management, SME and Help Desk Support
    Award Date: 5/16/2014
     
  • Customs & Border Protection
    Task Order Number: HSBP10-15-J-00888
    Task Order Name: Enterprise Wireless Communications Branch (EWCB) Information Technology Security Services
    Award Date: 9/22/2015
     
  • Office of the Inspector General
    Task Order Number: HSIGAQ-16-J-00013
    Task Order Name: Support Services for Information Technology Division Engineering and Cybersecurity Projects
    Award Date: 5/16/2016
     
  • Science & Technology Directorate
    Task Order Number: HSHQDC-16-J-00235
    Task Order Name: Infrastructure Engineering Program Support Services
    Award Date: 6/17/2016
     
  • Transportation Security Administration 
    Task Order Number: HSTS01-16-J-TWE007
    Task Order Name: TSA Online Learning Center Project Management, SME and Help Desk Support
    Award Date: 6/17/2016
     
  • Customs & Border Protection
    Task Order Number: HSBP10-16-J-00326
    Task Order Name: EWCB Support Services
    Award Date: 7/14/2016
  • Office of the Inspector General
    Task Order Number: HSIAGQ-16-J-00034
    Task Order Name: Application and Web Development
    Award Date: 9/2/2016
  • Office of the Inspector General
    Task Order Number: HSIAGQ-16-J-00035
    Task Order Name: Project Manager Support
    Award Date: 9/2/2016
  • Office of the Chief Information Security Officer
    Task Order Number: HSHQDC-16-J-00355
    Task Order Name: Information Security Compliance Support Services
    Award Date: 9/8/2016
  • Office of the Inspector General
    Task Order Number: HSIAGQ-16-J-00040
    Task Order Name: System and Network Engineering Support
    Award Date: 9/13/2016
  • Office of the Chief Information Security Officer
    Task Order Number: HSHQDC-16-J-00482
    Task Order Name: FedRAMP Technical Support Services
    Award Date: 9/26/2016
     

Quality Assurance Program

The cornerstone of SE Solutions' EAGLE II Quality Assurance Program is your Quality Assurance Program. 

At the direction of our EAGLE II Program Manager, Ben Lienard, our project teams remain familiar with current DHS policy, governance, and oversight activities that are designed to implement business strategies, effective resource management, and strategic and tactical alignment of DHS-wide and Component initiatives.

Synthesized Methodology

We designed our EAGLE II Quality Assurance Program Framework because we understand the interrelationships and dependencies between current DHS systems engineering and acquisition governance activities, as well as industry best quality assurance practices.

Guided by DHS Directive 102-01, Rev 002 and in alignment with the DHS initiatives designed to emphasize critical thinking and accountability for results, our International Organization for Standardization (ISO) 9001:2008 based EAGLE II Quality Assurance Program integrates highly tailored best practices from the Project Management Body of Knowledge (PMBOK) and the Information Technology Infrastructure Library (ITIL) that allows us to build in quality from the start.

QAP framework

A circular flow diagram displays the overlap of phases and quality and decision gates between various governance structures:

  • The outer ring is the Systems Engineering Lifecycle Cycle (SELC).
  • Next is the DHS Acquisition Governance Life Cycle (ALF).
  • At the center is SE Solutions' Corporate Disciplines. SE Solutions' Corporate Advisory Board and Innovation Council oversees the Initiation and Planning Phases of the PMBOK program lifecycle, while the SE Solutions Support Services oversee the Executions, Monitor and Control, and Close phases of the PMBOK program lifecycle.
    Each of these sections aligns with various phases and stage gates of the DHS ALF, SELC, and ITIL.

 


 

  • Part 1: The PMBOK Initiate Phase aligns with the DHS ALF Mission Needs Phase, ending a decision gate ADE-1. It also aligns with the SELC Stage A: Solution Engineering, which includes two stage gates: SPR mid-way through the phase, and SER at the end.
     
  • Part 2: The PMBOK Plan Phase aligns with the DHS ALF Acquisition Governance Phase, which includes stage gate ADE-1 at the beginning and decision gate ADE-2A at the end. This aligns with two stages from the SELC—Stage 1: Planning, and Stage 2: Requirements Definition. Between these two stages is the PPR stage gate.
     
  • Part 3: The First two-thirds of the PMBOK Execute Phase aligns with the DHS ALF Obtain Phase, which includes two decisions gates: ADE-2A at the beginning, and ADE 2B/2C/3 at the end. The DHS SELC Obtain Phase aligns with three stages of the SELC. Stage 3: Design includes 3 stage gates: CDR, PDR, and SDR. Stage 4: Development includes stage gate TRR at the end. Stage 5: Integration and Test begins with stage gate TRR and ends with stage gate PRR. The last third of the PMBOK Execute Phase aligns with the ITIL Service Management Phase and part of the ITIL Service Support Phase. It also aligns with the DHS ALF Produce, Deploy, Support Phase and the SELC Stage 5: Implementation, which begins with stage gate PRR and ends with stage gate ORR.
     
  • Part 4: The PMBOK Monitor and Control Phase aligns with part of the ITIL Service Support Phase and all of the ITIL Service Delivery Phase. It also aligns with the DHS ALF Produce, Deploy, Support Phase. Finally, it aligns with SELC Stage 7: Operations and Maintenance, with stage gate ORR occurring at the beginning and stage gate PIR occurring mid-way through the Stage.
     
  • Part 5: The PMBOK Close Phase aligns with the ITIL Infrastructure Lifecycle Management Phase, as well as the DHS ALF Produce, Deploy Support Phase. It includes the SELC Stage 8: Disposition. Quality Assurance Processes and Practices Our Integrated Quality Approach incorporates our Quality Planning, Assurance, and Control process areas with our core management processes to maintain quality throughout the project life cycle.

 


 

Quality Approach
A flow diagram shows how integrated quality processes are incorporated into core management processes and task order management.

  • Step 1: Task Order Received. Core Management Processes include Scope, Time, Cost, Risk, Issue, Integration. A two-way arrow shows flow between the Management Processes and Integrated Quality Process: Quality Planning.
     
  • Step 2: Task Planning. Core Management Processes includes Integrated Project Plan Execution. A two-way arrow shows flow between the Management Processes and Integrated Quality Process: Quality Assurance. A one way arrow shows Quality Planning leads into Quality Assurance.
     
  • Step 3: Task Execution. Core Management Processes include Communications and Performance Reporting. Near the end of this step and going into the last step is Integrated Quality Process: Quality Control. A two-way arrow show flow between the Management Processes and Quality Control. A one-way arrow shows that Quality Assurance leads into Quality Control.
     
  • Step 4: Task Management. Core Management Processes include Integration and Integrated Change Management. At the beginning of this step, and coming from the previous step, is Integrated Quality Process: Quality Control. A two-way arrow show flow between the Management Processes and Quality Control. A one-way arrow shows that Quality Assurance leads into Quality Control. For each process area, we follow a series of Lifecycle Quality Assurance Practices (as required) to define outcomes, create performance metrics, and establish monitoring and oversight functions. Our EAGLE II PM implements a standard Quality Control Plan (QCP) and ensures that these quality control practices are performed as part of each Task Order (TO). The PM holds monthly quality reviews with our Task Order PM (TOPM) and our corporate Quality Officer to ensure compliance with our QCP.

Quality Management Practices

  • Quality Planning
    • Management Requirements
      • Obtain Understanding of Quality Requirements
      • Obtain Commitments to Requirements
      • Manage Requirements Changes
      • Maintain Bidirectional Traceability of Requirements
      • Identify Inconsistencies Between Project Work and Requirements
  • Quality Assurance
    • Align Measurements and Analysis Activities
      • Establish Measurement Objectives and KPIs
      • Specify Measures (EVM & others)
      • Specify Data Collection and Storage Procedures
      • Specify Analysis Procedures
    • Provide Measurement Results
      • Collect Measurement Data
      • Analyze Measurement Data
      • Store Data Results
      • Communicate Results
    • Objectively Evaluate Process and Work Products
      • Objectively Evaluate Processes
      • Objectively Evaluate Work Products and Services
    • Provide Objective Insight
      • Communicate and Ensure Resolution of Noncompliance Issues
      • Establish and Store Records
  • Quality Control
    • Monitor Project Against Plan
      • Monitor Project Planning Parameters
      • Monitor Commitments
      • Monitor Project Risks
      • Monitor Data Management
      • Monitor Stakeholder Involvement
    • Manage Corrective Action to Closure
    • Analyze Issues
    • Take Corrective Action
    • Manage Corrective Action

Professional Experience

SE Solutions and our team has been supporting DHS since 2003. As such, we have a breadth of experience across the Department and its Components. This experience enables us to best deliver the right solution based on your needs, and also allows us to leverage lessons learned to improve your services.

Our experience includes the following DHS Components, Offices, Directorates, and Programs: 

  • DHS Headquarters - Office of the Chief Information Officer (OCIO)
    Program:Application Authorization Program (AppAuth)
    FC 2 Functional Area Applicability: Information Sharing; Information Security; Enterprise Resource Management; Business Process Re-Engineering; IT Transformation & Strategy
  • DHS Headquarters - OCIO - Enterprise Systems Development Office (ESDO)
    Program: IT Support Services
    FC 2 Functional Area Applicability: Strategic Planning; Enterprise Architecture; Information Sharing; Information Security; Enterprise Resource Management; Business Process Re-engineering; IT Transformation & Strategy; Organizational Change Management; PMO Support
  • DHS Headquarters - OCIO - Information Technology Services Office (ITSO) - Customer Relationship Management Division (CRMD)
    Program: Program Management Support Services
    FC 2 Functional Area Applicability: Strategic Planning; Training; Business Process Re-engineering; IT Transformation & Strategy; Organizational Change Management; PMO Support
  • DHS Headquarters
    Program: Enterprise Talent Management System (ETMS)
    FC 2 Functional Area Applicability: Performance Management; Information Security; IT Transformation & Strategy
  • DHS Headquarters
    Program: Technology Insertion Program (TIP)
    FC 2 Functional Area Applicability: Strategic Planning; Performance Management; Information Security; IT Transformation & Strategy
  • DHS Science & Technology Directorate - Office for Interoperability and Compatibility (OIC)
    Program: Emergency Data Exchange Language (EDXL) Standards Support
    FC 2 Functional Area Applicability: Strategic Planning; Data Management; Information Sharing; Training; Enterprise Resource Management; IT Transformation & Strategy; Organizational FC 2 Functional Area Applicability: Change Management
  • FEMA - Office of the Chief Financial Officer (OCFO)
    Program: Financial Systems Modernization PMO
    FC 2 Functional Area Applicability: Budget Execution; Performance Management; Training; Enterprise Resource Management; IT Transformation & Strategy; Business Process Re-FC 2 FC 2 Functional Area Applicability: Functional Area Applicability: Engineering; Organizational Change Management; PMO Support
  • FEMA - Response
    Program: Automated Deployment Database IT Support Services
    FC 2 Functional Area Applicability: Strategic Planning; IT Transformation & Strategy; Organizational Change Management; PMO Support
  • Immigration & Customs Enforcement (ICE) - Federal Protective Service (FPS)
    Program: Project Management and Financial Management Planning
    FC 2 Functional Area Applicability: Budget Execution, Enterprise Resource Management, Business Process Re-engineering, PMO Support
  • Transportation Security Administration (TSA) - Office of Information Technology (OIT)
    Program: Security Operations Center
    FC 2 Functional Area Applicability: Performance Management; Information Sharing; Information Security; Training; IT Transformation & Strategy
  • TSA OIT
    Program: Exercise Information System
    FC 2 Functional Area Applicability: Data Management; Information Sharing; Training; PMO Support
  • TSA OIT
    Program: Online Learning Center
    FC 2 Functional Area Applicability: Workforce Planning; Performance Management; Data Management; Information Sharing; PMO Support
  • US Customs & Immigration Services (USCIS) - OIT
    Program: Acquisition and Program Management Support
    FC 2 Functional Area Applicability: Strategic Planning; IT Transformation & Strategy; PMO Support
  • USCIS - OIT
    Program: eVerify Self-Check IT Support Services
    FC 2 Functional Area Applicability: Information Sharing; IT Transformation & Strategy; PMO Support
  • USCIS - Office of Policy and Strategy (OP&S)
    Program: Policy Manual and Website
    FC 2 Functional Area Applicability: Information Sharing; Data Management